Security and privacy, by default
The questions your data protection officer and IT team ask before a pilot, answered: where data lives, who can read what, how ambassadors sign in and how prospective students stay in control.
Sign in to your account Email c•••@…
Check your email
We sent c•••@… an 8-digit code. Enter it below.
Verification code Two-factor authentication
Enter the 6-digit code from your authenticator app.
Verification code Signed in
Welcome back, Claire. Your conversations are waiting.
At a glance
The short answers, ready to copy into a procurement form.
| Topic | Answer |
|---|---|
| Hosting | In the EU. |
| Data protection | GDPR. |
| Who sees a prospective student's profile | Only the people they chat with. |
| Contact details exchanged | None. Conversations stay on the platform. |
| Sign-in | An 8-digit code by email by default. Google and Apple on the web. A password is optional. |
| Two-step verification | With an authenticator app. |
| Blocking | Ambassadors and admins can block a user, and give a reason. |
| Account deletion | Prospective students delete their own account in the app. |
| Consent | Asked in the invitation email. Tribe's terms and the institution's privacy policy are shown at sign-up. |
| Accessibility | Audited against WCAG 2.2 AA. |
Oversight without reading everything
The conversation dashboard shows which chats are awaiting a reply, which are blocked and how long ago the last message came in. Filter by ambassador, and step into a chat when it needs you.
Example conversations
Create an account at Tribe University First name Email Create account
By signing up, you agree to Tribe's Terms of Service and Privacy Policy, as well as the Privacy Policy of Tribe University.
Account
Visibility, security and signing out.
Your profile is visible only to the people you chat with.
Sign out Delete my account
This permanently deletes your account, your profile and all your conversations. This cannot be undone.
Example screens
Prospective students stay in control
A prospective student's profile is visible only to the people they chat with, and no contact details change hands. They see the terms and your privacy policy when they sign up, and they can delete their account themselves at any time.
Questions from procurement
Where is the data hosted?
In the EU, under the GDPR.
Who can read the conversations?
The prospective student and the ambassador they chat with. Your admissions team sees conversations in the conversation dashboard and can step in; their message then shows their photo and role.
Can a conversation be blocked?
Yes. Ambassadors and admins can block a user, and they give a reason when they do. Blocked conversations have their own filter in the dashboard.
How do ambassadors sign in?
With an 8-digit code sent by email, or with Google or Apple on the web. A password is optional, and two-step verification with an authenticator app adds a second check.
Can we delete a prospective student's data?
Prospective students can delete their own account in the app, which removes their profile and all their conversations. For any other request, contact us.
Is there a data processing agreement?
Yes. Every institution works with Tribe under a data processing agreement: your institution is the data controller, Tribe the processor. Book a demo and bring your institution's requirements.
Accessibility, audited
The app was audited against WCAG 2.2 AA and fixed where it fell short: keyboard use, visible focus, screen reader labels and colour contrast. The widget follows the language of the page it sits on, so a prospective student reads it in the language they chose.
Bring your procurement questions
Book a demo and we'll walk your team through the platform and the questions on your list.
Book a demo